If your DVD arrives to you and proves to be defective for any reason, you may return it to VideoGold within 90 days at no cost to you for a replacement, a refund, or a credit – no questions asked! Sorry, only defective DVDs are eligible for return. If your DVD was defective, or you received the incorrect DVD, then please contact VideoGold Customer Service at 1-800-934-0999 and they will walk you through the simple process of returning it and getting the DVDs you ordered. Remember, your satisfaction is guaranteed.